Frequently Asked Questions
Everything you need to know about your Sweats Collective experience.
What is the typical shipping timeframe for my order?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. Our 'Sweats' are designed for a relaxed, premium fit; we recommend staying true to size for a classic look or sizing up for an oversized aesthetic.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. To initiate an exchange or return, please visit our online Returns Portal with your order number.
How should I care for my Sweats Collective apparel?
To maintain the premium quality and softness of our fabrics, we recommend machine washing inside out on a cold, gentle cycle and hanging to dry. Avoid tumble drying to prevent shrinkage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna and Afterpay.
Are your products ethically manufactured?
Yes, Sweats Collective is committed to ethical production. We partner exclusively with manufacturers who provide fair wages, safe working conditions, and follow sustainable textile practices.